Booking and Cancellations
Our appointments are limited and we try to accommodate treatments for all of our clients at the times and days most convenient to them. If you have purchased a course of treatments we advise you to pre-book a few treatments in advance.
Please be aware that at Elenique Skin Clinic we have a 24 hours cancellation policy. If you wish to cancel, or rearrange your appointment you should let us know at least 24 hours before your appointment. You will be liable to pay a cancellation fee, or alternatively forfeit a treatment if you are on a pre-paid course, if the cancellation period is not adhered to.
Prepaid single treatments cancellations before 24 hours – the prepaid amount can be refunded but an administrative fee will be applied.
Deposits and payments
To secure your appointment a deposit of 50% of the cost of your treatment is required and this amount will be charged when you book your appointment. We accept cash and the following debit and credit cards: Visa, Mastercard ,Amex, Maestro, Solo. We no longer accept cheques.
Courses of treatment
A course of treatment must be paid for in advanced before the first treatment starts.
We can provide a refund for a course of treatment once commenced. The refund will be calculated based on the number of treatments completed which will be charged at the full cost of the equivalent single treatment in each case, less the amount paid for the course when booked.
A £50 administrative fee will be deducted from the calculated refund amount.
Any skin care products purchased can not be refunded.
Gift cards can only be redeemed against treatments booked directly with Elenique Skin Clinic by phone or in person.
Gift cards purchased online or at the clinic are valid for 12 months from the date of purchase, which is written on the card. Once they have been purchased they cannot be refunded.
On-line purchases of gift vouchers will be posted within two working days by special delivery (requiring a signature on receipt).
Once a gift voucher has expired it cannot be redeemed or exchanged. Gift cards can only be redeemed at Elenique Skin Clinic. We are not responsible for the loss or damage of gift cards.
Gift cards can be used on more expensive treatments or products and the additional amount will be charged. If a gift card is used on a treatment or product that is of less value than the gift card the difference can not be reimbursed.
Suitability for the treatment
We will always assess and advise you on whether a treatment is suitable for you prior to any treatment commencing. We will not be liable for any adverse reaction post-treatment due to medical history if this was not disclosed during your consultation, or if any changes to your medical condition is not disclosed prior to your next treatment if you are having a course of treatments.
It is your responsibility to provide relevant details about your medical history before each treatment or changes in medical history before the treatment begins.
Any adverse reaction must be reported to the clinic not later than 48 hours after the treatment.
You must be 18 or over to receive any of the treatments offered at Elenique Skin Clinic, otherwise you will require parental consent or one of your parents in attendance. We reserve the right to refuse to perform any treatment on any guest who is under the age of 16.
Loss or damage to personal items
We regret that we can not be responsible for any loss or damage of personal items at our premises. Please keep your personal belongings with you at all times.
We have the right to amend our charges at any time without prior notice. From time to time we provide special offers, for a limited period.
The price you will be charged will be the price at the time of booking.